Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please note - CRISTIANNI D'ARGENTO is a third-party company and we are paying for your product to be delivered to you. Moreover, they cannot be restocked.
For this reason, we will charge a fee for a return (the prices are known, but it depends on how expensive the base cost for that specific product is as there are many different options for the CRISTIANNI D'ARGENTO's jewelry.
This price will be exposed to you after calculating the base cost of the specific product and/or products and it must be paid if a return requested. We are sorry for any inconvenience.
CANCELLATIONS, RETURNS & EXCHANGES
CRISTIANNI D'ARGENTO does not accept cancellations & exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for a new item.
As all items are made for you to order and many of them are personalized, we will first take into consideration a return process.
If there's any problem with the order, the customer should contact this store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, we will refund you and you can purchase a new product from our store.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return process, you can contact us at cristiannidargento@gmail.com. Please note that the address for a return will be only sent to the ones requesting it.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at cristiannidargento@gmail.com.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
EMAIL EXAMPLE FOR RETURNS
Full Name:
Address:
Postcode:
Reason For Return Request:
Proof Of Purchase:
Proof Of Damaged Product:
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return and the refund hasn't been done yet, please contact us at: