HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
We typically ship all orders within 1-4 business days. If you select USPS Expedited at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.
Please note - the Expedited shipping option only works in certain countries. Also, our yellow gold takes longer to arrive as it’s shipped only from America at this point. We apologize for any inconvenience.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Some international packages may be delayed due to routing or customs delays.
- USA: 2-5 business days
- USA Expedited: 1-2 business days
- Canada: 5-10 business days
- UK, most of EU: 3-7 business days
- Australia, New Zealand: 8-20 business days
- Rest of the World: 5-20 business days
I DIDN'T RECEIVE MY ORDER
Please email us: email@example.com quoting your order number from the confirmation email. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the bubble at the bottom right-hand corner of our site. It will take us 1-4 hours to reply, sometimes it could even be instant.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
For more information, please contact us at: firstname.lastname@example.org